Movido Return & Exchange Policy

The Deal with Returns

We get it—sometimes things don't work out. Maybe the weights don't feel right for your movement practice, or life threw you a curveball and that mindful morning routine didn't stick. We've been there.

You have 30 days after receiving your ankle or wrist weights to request a return. Here's what we need: your weights in the same condition you received them (unused, with tags, in original packaging) and your receipt or proof of purchase.

Starting a return is simple: Email us at info@shopmovido.com and we'll send you a return shipping label with instructions. Just don't send anything back without talking to us first—we can't accept returns that show up unannounced.

When Things Go Wrong

Damaged or wrong item? Inspect your order when it arrives and contact us immediately at info@shopmovido.com if something's off. We'll make it right.

What We Can't Take Back

Some items just can't come home again: sale items, gift cards, and anything custom or personalized. (Our weights are pretty straightforward, but we're covering our bases here.)

Exchanges

Here's the fastest path to getting what you want: return what you have, wait for us to accept it, then place a new order. We know it's an extra step, but it keeps things simple on our end.

Getting Your Money Back

Once we receive and inspect your return, we'll let you know if your refund is approved. If so, you'll see the money back on your original payment method within 10 business days. Sometimes banks take their sweet time processing refunds—if it's been more than 15 business days since we approved your return, drop us a line at info@shopmovido.com.

Movement that works for you includes a return policy that works for you too. We want these weights to support your wellness journey—not create stress about it.

Questions? We're here: info@shopmovido.com